Scottish walk-in GP clinics introduced to ease pressure on appointments and end the “8am rush” have recorded low attendance, according to the first official figures. Public Health Scotland data show just over 2,000 patients were seen across six centres last month, while almost 7,000 had been seen in total between the opening of the first centre on 10 February 2026 and the end of June 2026.
GP leaders in Scotland, who had argued the money would be better spent on core services, said ministers should accept the scheme was failing. Health Secretary Angela Constance said she was encouraged by the “developments we have made thus far”, adding that the pilot was still “in the early stages”.
The Scottish government had promised to establish 30 walk-in clinics to ease pressure on GP surgeries. By the end of June, nine centres were open, and six had been operational for the full month of June and able to provide data on attendance levels.
Figures show the Edinburgh walk-in clinic in Wester Hailes was the busiest in June, seeing almost 850 patients, around 28 patients each day. It was followed by Stranraer with just over 730 patients and Lerwick with just over 220.
Hawick, which had to close earlier this month due to “temporary staffing pressures”, saw less than 180 patients in June, while Lochee and Benecula both saw less than 100 patients each.
Most clinics are only open to patients registered to nearby doctors surgeries and there are limits on the services they can provide. Centres also have different opening hours and patient criteria.
The attendance data is measured by “cases” — a patient’s single encounter with the walk-in centre service — and “consultations”, which is an interaction between the patient and a healthcare professional. A patient can have more than one case at a centre in a month and potentially have more than one consultation on the same visit to a centre within the same case.
Figures are available for six walk-in clinics and can be viewed in the chart below.
Why are GP leaders saying the scheme is failing?
GP leaders say the low attendance figures show the pilot is not delivering the benefit ministers expected. Dr Iain Morrison, chairman of the BMA’s Scottish GPs committee, told Radio Scotland Breakfast (RSB):
“In terms of any pilot it's important to learn to fail fast.
“My concern is that we're not going to learn to close this down when all the evidence suggests that it's not working
“It's going to continue to be worked upon, potentially expanded despite evidence crying out that it's not have the impact that's desired.”
He said it would appear the scheme, announced at the SNP conference prior to the Holyrood election, was more about politics than practicality. Last year First Minister John Swinney previously said the walk-in clinics would deliver more than one million additional GP and nurse appointments.
Dr Morrison said GPs had expressed reservations about the scheme at the time, and the latest figures made it look like a case of “I've told you so”. He added:
“The way you improve capacity, to provide as many appointments as are required, is to invest into core services. It's not to put in additional money into separate services that fail to alleviate the core problem”
He said ministers should have learned lessons from a similar scheme introduced in England nearly 20 years ago, which failed to relieve pressure on other NHS services. Many of those walk-in centres were subsequently either shut down or repurposed into other services such as emergency care centres.
Dr Morrison said studies of the English scheme found that 20% of people who used the services would not have sought medical help if the centres had not existed, suggesting they led to increased demand on finite NHS resources.
He accepted that low take-up might in part be due to the centres not being adequately publicised, but even if that were fixed, he said there were still problems. He explained:
“There's limitations on the people they will agree to see, they are not open to the whole of the community, some of them only act within certain GP clusters or are available to a certain number of GP practices locally whereas the vast majority of the people of Scotland have no access at all to these walk-in centres.”
What is the government’s response?
Speaking to RSB, Health Secretary Angela Constance said she was encouraged by the “developments we have made thus far” since the first centre opened five months ago in Edinburgh. She added:
“It's important to emphasise that this is a pilot programme, we're still in the early stages.”
Constance said the aim was to complement existing GP practices. She accepted some people would prefer to see their regular family doctor, but said for others the convenience of accessing a GP quickly was a better fit for their lifestyle pressures.
She stressed that, as part of the pilot, different models of care were being trialled. In the Western Isles, for instance, the scheme is focused on temporary residents in order to free up GP services for locals, while in the Lochee area of Dundee the walk-in centre is based in an existing GP practice.
Are walk-in clinics really the solution?
There is nothing worse than needing to see a doctor but finding there are no appointments after spending an hour hanging on the phone.
But are walk-in clinics really the solution?
Firstly, they are limited to certain groups of patients who must be registered to a cluster of practices near the walk-in centre. So the majority of people in Scotland cannot use them.
Secondly, there are only certain conditions staff can treat so no use if you need to see a doctor about a long-term condition or for a repeat prescription. They are really for people who want help on the day for something urgent but not an emergency.
The health secretary, Angela Constance, is now talking about how the clinics “complement” the work of GPs and about people benefiting from “appointment-free care” but she still says this is part of the government's commitment to end the “8am rush” to see a doctor.
Key Facts
- Public Health Scotland data show just over 2,000 patients were seen across six centres in June 2026.
- Almost 7,000 patients were seen from 10 February 2026 to the end of June 2026.
- Wester Hailes was the busiest clinic in June, with almost 850 patients.
- Hawick closed earlier this month due to “temporary staffing pressures”.
- The Scottish government has said it wants 30 walk-in clinics in total.
Will walk-in GP clinics deliver one million extra appointments?
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