Technical Issues Affect Hargreaves Lansdown Clients
Thousands of clients of the UK financial services firm Hargreaves Lansdown have experienced difficulties accessing digital services and conducting transactions.
The Bristol-based company, which manages private investments for approximately two million individuals, has acknowledged "technical issues" impacting their website and mobile application.
Company Statement and Security Assurance
In a statement released on Friday morning, Hargreaves Lansdown indicated that these issues are affecting the ability to perform account transactions. However, the company assured clients that their assets and data remain "secure" and stated there is "no evidence of any cyber incident."
Extent of the Disruption
According to Downdetector, a website that tracks online outages, thousands of users have reported problems since the disruption began on Thursday evening.
Customer Response and Company Communication
On the social media platform X, the firm issued an apology for the inconvenience and committed to restoring full service as soon as possible.
There has been a strong reaction from some users on X, with criticisms directed at the company for perceived lack of diligence. Some clients have expressed intentions to transfer their accounts to competitor firms, while others have inquired about potential compensation.
Ongoing Updates
Hargreaves Lansdown informed the BBC that any further updates regarding the situation will be posted on the status page of its website.
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