Thousands of homes across five south London boroughs faced potential water shortages on Monday, with Thames Water confirming a widespread supply disruption affecting multiple postcode areas.
The utility company identified the problem as impacting customers in Kingston upon Thames, Merton, Richmond upon Thames, Sutton and Wandsworth. A statement issued at 06:45 BST indicated that technical teams had been dispatched to the affected areas to establish the cause and begin restoration work.
Which postcodes are affected?
Thames Water listed 18 postcodes experiencing either no water or significantly reduced pressure: CR4, KT1, KT10, KT12, KT2, KT3, KT5, KT6, KT7, KT8, SM4, SW16, SW17, SW18, SW19, SW20, TW10, and TW16. Residents in these areas were advised to monitor updates from the company as engineers worked to resolve the issue.
What should affected customers do?
Thames Water urged customers in the impacted postcodes to check for updates on its website and social media channels. The company's specialists were actively investigating the root cause of the outage and working to restore normal supply as quickly as possible. Customers experiencing issues were encouraged to report them directly to Thames Water for assistance.
The disruption represented a significant service failure for the affected boroughs, with potentially tens of thousands of households and businesses impacted by the loss or reduction of water supply during the incident.
