Up to 3,200 properties have been affected, South East Water said. Thousands of homes in Kent are facing a second day of water supply disruption due to a burst pipe.
South East Water (SEW) said on Saturday up to 3,200 homes in the Tonbridge area had no water or low pressure after a "large pipe" burst, causing water to gush out onto the road.
About 700 customers had their supplies restored by the afternoon, but in its latest update the water company said it was still working to fix the issue on Shipbourne Road.
"Our crew are on site and digging down through concrete to locate the main," it added on Saturday evening. "This is proving to be quite challenging".
SEW has set up two bottled water stations at Sovereign Way East Car Park and Tonbridge Farm Sports Centre. They were both open from 7:00 BST.
Why is the disruption continuing?
The disruption is continuing because crews are still trying to locate and repair the burst main on Shipbourne Road. SEW said the work is especially difficult because its crew are digging down through concrete to find the main.
How is South East Water responding?
SEW said it has put two bottled water stations in place and is working to restore supplies as quickly as possible.
A statement from SEW said:
"Once again, we're really sorry for the interruption.
"We know how disruptive it is to be without water and we're doing everything we can to get you up and running as soon as possible."
What is the wider context?
The leak comes amid a period of prolonged hot and dry weather. SEW has come under fire in recent months after multiple water supply failures in Kent and Sussex.
Some 24,000 SEW customers had no water supply or low pressure between November and December - just weeks later up to 30,000 households faced days of water misery.
Could nationalisation fix South East Water?
The firm's new boss John Halsall has said that he faces a "huge challenge" in improving SEW's performance and reputation.
He took over from David Hinton, who earned £400,000 and was awarded a £115,000 bonus in 2024.
Ofwat also recently proposed fining the firm £22m over issues affecting 286,000 people in Kent and Sussex between 2020 and 2023.
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